FAQ

How often do you release boxes?

We are a quarterly box subscription meaning we release a new themed box every 3 months. These are packed by our team in the week leading up to, and ship out on the 16th of of October (of course!), January, April and July. 

How do subscriptions work?

When signing up you are subscribed to receive the current box upon it's release AS WELL AS further boxes every 3 months until you cancel your membership. All subscriptions are set to automatically renew. This means your subscription will be conveniently renewed every quarter, a box is allocated to you and payment deducted from your payment method nominated at the onset of the subscription. All sales are final. 

Payment methods & cancellations 

Payments can be made via Paypal or credit card. We use Stripe for all cc payments. Cancellations must be made via your Cratejoy account and may be made at any time. Please note that if you do not cancel BEFORE your renewal date you will be charged and receive the next box. Renewals occur on the 1st of a given month. The month will depend on what month you signed up. Renewal date reminders are sent to your nominated email address in the week leading up to the renewal date. It is your responsibility to keep your payment methods up to date. Occasionally we will need to push renewal dates forwards or back to be in line with our cut off date and  shipping schedule. We will advise by email before we do this. Cut off dates are set to 6 weeks before the shipping date to ensure enough time to order and manufacture items. Any subscriptions made after this will be allocated to the following quarter unless we advise you otherwise. Customers can skip a box at any time by logging in to their Cratejoy account. 

Prepaid discounts & our 'Shop'

We do have prepaid (6 or 12 months) subscriptions which are afforded a small discount. Again, please note that Prepaid subscriptions are set to automatically renew at the end of the prepaid term eg. if you sign up for a 12 month prepaid subscription in June 2020 your subscription will automatically renew in June 2021. This is the nature of subscriptions. We do offer boxes available as a single purchase, you can find these listed in the 'Shop' section. Here you may also find past boxes and grab bags. Gift subscriptions are available, you will be asked to provide the recipient's address.     

What countries do we ship to and what are the charges?

All amounts are listed in Australian dollars (AUD). We are based in Australia and ship worldwide. Australian subscriptions are charged a flat rate shipping charge of $10 per box. International shipping is available to New Zealand ($17), the United States & Canada($25). Please note these prices apply to subscriptions, single purchase boxes incur a slightly higher shipping charge. All import and custom fees incurred are the responsibility of the purchaser and not All Hallows Club. Shipping delays are to expected in the current COVID climate, especially internationally. We are not responsible for these delays and would encourage you to consider this before making a purchase. It is your responsibility to ensure your address is entered correctly and kept up to date.   

What's in the box?

A selection of Halloween themed and spooky accessories, homewares, novelties, bath & body products, decor, candy and stationery. Each box release has a different theme that relates to Halloween whether it's horror, vampires, witches or more. We feature handcrafted items from small Australian businesses, some exclusive to All Hallows Club! We design and make a number of items in house, handcrafted items may differ slightly to those used in our images. Please note that our boxes are created specifically for adults that enjoy Halloween. Some items may be unsuitable for young children. 

Pumpkin points Loyalty Program 

You’ll earn points just for being a valued customer. Sign up = 25 Pumpkin points; Each renewal = 20 Pumpkin points; Shop purchases = 10 Pumpkin points. You can redeem rewards once you hit 100 points including $ off your order or free items! 

Damages

All efforts are made to pack our boxes for safe transit, using bubble wrap & paper shreds where appropriate. Damages occurred during shipping are out of our control. If you receive a damaged package you must contact us immediately via email and provide a photo that includes the packaging (polymailer and box), the shipping label that clearly shows your reference number and the damaged item. Without this we are unable to file a claim through our postal provider.

Disclaimer

All Hallows Club will not be held responsible for injury or death as a result of misuse, deliberate or otherwise, of our products or packaging.